The delivery time is 2-9 business days from the receipt of the order. Orders placed on weekdays before 2:00 PM will be shipped the same day. During promotional periods, delivery times may be extended due to high order volumes. Our delivery times are indicative, and we are not responsible for delays caused by postal services. 

If you have any questions regarding your order or delivery time, you can contact our customer service.

You can check the details of the product(s) you ordered in the automatic order confirmation sent to the email address you provided when placing the order. If there is anything unclear about the order, you can contact our customer service. Changing an order is not always possible, as it may have already been shipped, but our customer service will always check if a change is possible.

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We ship orders every business day, so the delivery time is typically 2-9 business days. The deliveries are handled by GLS, and if you place your order on a weekday before 2:00 PM, it will be shipped the same day.

You will receive a notification via email when your order has been packed and dispatched.At the same time, you will receive a tracking number with which you can track your package on the carrier’s website. When the shipment has arrived for pickup, you will receive a notification via SMS and/or email. If you choose a parcel locker as the pickup point and the locker is full, the shipment will be delivered to the nearest pickup point. When collecting the package, you will need the shipment number and a valid ID.

We charge a delivery fee of 4.90€, but delivery is free for orders over 120€.

An unclaimed package is not considered a return according to the Consumer Protection Act, but rather a breach of contract by the buyer. In such cases, we will automatically charge a fee of 15.00€ for postage and handling. The online store has the right to claim compensation from the buyer for costs incurred due to the breach of contract. (Consumer Protection Act, Chapter 5, Sections 25 & 28).

Customers have a 30-day free return policy.

The return policy applies only to unused and saleable items. You can try on the product at home, but the item to be returned must be in its original packaging, in ‘like-new’ condition, and with the product tags still attached; removing the product tags represents a purchase decision. The price of used, dirty, or damaged items will not be refunded. If the returned item is determined to be unsellable and is sent back to the customer, the customer will be responsible for the shipping costs.

Note: If you return only part of a package deal, the price of the remaining products will revert to the normal or lower package deal price.

If you notice any damages to the product upon receiving it, please inform us immediately via this link, and we will arrange for an exchange or return.

If the order value drops below 120€ after the return, a delivery fee of 4.90€ will be applied

Note: Please keep the receipt for the return until you receive confirmation of the return being processed via email

The processing of returns and the refunding of money or crediting of the invoice will take approximately 10 days from the moment the return arrives at our warehouse.

Unfortunately, we do not offer exchanges for orders. However, returning your order is free within 30 days of receiving it, and you can place a new order immediately for the product you desire!

If you have any complaints about our products, please contact us, and provide your order number along with details about the defective product.